Skip to Main Content
Common library-related problems
- I am off campus and need access to Princeton's digital resources.
See Connect from off campus for detailed instructions on how to set up your computer for remote access.
- I want an article from a journal, but I can't find it online.
See Why Can't I Find That Article?
- I'm having a problem with one of the online databases or an electronic journal.
First, if you didn't access the database through the link on the library's Databases list, try that. If you are on campus, try a different computer or a different web browser. It sometimes helps to empty your web browser cache. Still have a problem? Use the form at http://library.princeton.edu/help/report-problem to report the problem: library staff will investigate. Be specific: what browser/operating system are you using? At what time did you encounter a problem? What error messages did you get? Be patient -- this may take some time. If you are not on campus, see the first item above.
- The item I want is not in the Princeton University Library.
- If Princeton owns the book you need, but it is checked out, use the blue Request button on the catalog record. Our staff will borrow it from another library.
- If we don't own it, use Borrow Direct. This service makes it possible for Princeton students to borrow copies of books owned by other Ivy League libraries plus several other important university libraries. Generally, the books arrive within four days.
- If Borrow Direct cannot supply what you need, you may place an Interlibrary Loan request for the item. Note that most libraries will not lend original documents, rare books, or books that are fragile or already damaged.
- The item I want is in ... RECAP, Annex, or another campus location.
Use the request forms linked from the catalog to place requests for RECAP, and Annex books.
- The item I want is not on the shelf.
If the item is not charged out, check the catalog record -- are you in the right place? Perhaps the item is oversized (check for the q at the end of the call number) or not in Firestone. If you are sure you are in the right place, but the book is missing, select the blue request button. Library staff will search for the book and notify you if it is found, and you can then pick up the requested book from circulation.
- I want to see an item that is in Special Collections or Mudd Manuscript Library.
If you haven't used materials in Special Collections before, begin by registering for a research account. Also consult the Special Collections web pages for information on hours, photocopying, and other practical matters.