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Chat at PUL: Quick Links to Useful Info

Virtual Reference/Ask a Librarian Service

What is LibraryH3lp?

LibraryH3lp is a centralized chat service that integrates SMS, IM services, and embedded chat widgets, allowing chat staff to monitor all services from one log in.

More information is available at https://libraryh3lp.com/.

Documentation is available at https://docs.libraryh3lp.com/.

Transferring a Chat

Please see the LibraryH3lp documentation page for information on how to transfer a chat http://docs.libraryh3lp.com/transfers.html

Ia Handbook--useful for answering policy/procedural questions