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Chat at PUL: Quick Links to Useful Info

Virtual Reference/Ask a Librarian Service

What is LibraryH3lp?

LibraryH3lp is a centralized chat service that integrates SMS, IM services, and embedded chat widgets, allowing chat staff to monitor all services from one log in.

More information is available at

Documentation is available at

Transferring a Chat

Please see the LibraryH3lp documentation page for information on how to transfer a chat

Ia Handbook--useful for answering policy/procedural questions